So now that things have been settled with HG’s identity, it’s time to go on to the fun stuff: the staff system! Woo!
It’s been discussed in a previous blog post that HeavenGames doesn’t operate as efficiently as it could from a staff perspective. A lot of issues have already been dealt with in the past several months, but there are two substantial problems that must be taken care of. First, there is no effective way to ensure quality and consistency of work across all of our sites. Second, we do not have dedicated jobs in a number of support capacities, including marketing, sales, and the like.
Revamped Staff System
The owners have thus discussed the issue with the HeavenGames staff and have come up with the following system:

As you can see, HeavenGames will still be run fundamentally the same: the Exco - chaired by the CEO - makes all of the network-wide administrative decisions and Seraphs work under the Exco as site administrators. What will be added to the system will be a Seraph Liaison and Support Departments. First, the Seraph Liaison. In addition to being a member of the Exco, they will have the following responsibilities:
- Trains seraphs.
- Ensures our websites are in compliance with our vision (constantly updated, forums friendly to all users, involve visitors and entice them to participate, community forums are tended to, etc.)
- Develops programs to better serve the community (get staff to host more contests/tournaments, figure out strategy to encourage community participation, etc.)
The Seraph Liaison will work with the Seraphs to make their sites the best possible; they will help the Seraphs set specific goals for their sites and will help the Seraphs achieve them.
Next, the Support Departments. Support Departments will take care of a number of jobs that need to be handled for HG to be successful. These will be headed by a Department Head, which will need to ensure that their department - through their plan and staff - takes care of the following responsibilities:
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